1: Completeness

Any order taken for a product appearing in the online shop implies full and unreserved acceptance of these general terms and conditions of sale. No general or specific conditions contained in the documents sent or delivered by the client may be incorporated herein, as long as these documents are incompatible with these general conditions. In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or court decision, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.

2: Entry into force - validation of the order

The present general terms and conditions come into force when the customer validates his order. Consequently, he declares that he accepts the present general terms and conditions of sale in full and without reservation. The present general conditions are concluded for the time necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees due by

3: Proof of transaction

The data recorded by constitute the proof of all the transactions made by and its customers. The data recorded by the payment system is proof of financial transactions.

4: Price

The prices are indicated according to the country. reserves the right to modify its prices at any time but commits itself to apply the prices in force at the time of the order. The products remain the property of until the complete collection of the price by

5: Payment method

To pay for his order, the customer has all the means of payment listed in the order form. The customer guarantees to that he has the authorizations possibly necessary to use the method of payment chosen by him, during the validation of the order form. reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card by the officially accredited organizations or in case of non-payment. reserves in particular the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order. has set up a procedure for checking orders to ensure that no one uses the bank details of another person without his knowledge. As part of this verification, the customer may be asked to send a copy of an identity document and proof of address by e-mail or post to The order will be validated only after receipt and verification of the parts sent.

6: Availability undertakes to honour orders received on the website only within the limit of available stocks of products. If the product is not available, undertakes to inform the customer as soon as possible. The latter will then have the choice to request either a refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product. In case of temporary stock shortage we give the customer the possibility to cancel his order or to accept to receive it within a longer period, upon receipt of the temporarily unavailable items.

7: Delivery method

The ordered product is delivered by email, sms, postal circuit or by an independent carrier, depending on the nature of the product ordered and at the exclusive initiative of, to the address on the order form. The announced deadlines are indicated at the departure of our warehouses. The choice of delivery method depends on the weight, volume and value of the articles.

8: Delivery times commits itself to make the deliveries within 48 hours from the complete payment of the order amount by the customer or 24 hours if the option is chosen. In case of unusual delay, an e-mail will be sent to the customer. In the case of articles that can be delivered at different dates due to their availability, the delivery time is based on the longest period. reserves the possibility to split the deliveries. The contribution to the processing and shipping costs will only be charged for a single shipment. In the case of payment by credit card, the times indicated correspond to the processing and delivery times of the products. If the customer has not received anything within 6 days after the order has been validated, he must inform who will deal directly with the order and can then, if necessary, proceed with a reshipment.

9: Delivery errors commits itself to refund or exchange the products not corresponding to the order (defective or not in conformity). The customer must formulate by any means (email, registered mail with acknowledgement of receipt...) on the day of delivery or at the latest within 14 working days following delivery any complaint concerning articles that do not correspond to his order (delivery error, non-conformity of products...). Complaints should be addressed to the Customer Service Department whose contact details are specified in Article 11. On the claims, the customer must indicate his coordinates, the number of the purchase order, the references of the product appearing on the delivery order and the reasons for his complaint. Any claim made after this period will not be accepted. The return of products in case of product error, defect or non-conformity can only be accepted for complete products, in their original condition (packaging, accessories, instructions ...). To facilitate administrative management, it is recommended to obtain a file tracking number before returning the product.

To obtain this file number, the client must send an email to:

10: Contact details for customer & technical service

For any information or question related to your order, our Customer Service is at the customer's disposal:


11: Product warranties

Manufacturer's warranty for technical products:

The commercial guarantee offered by is the manufacturer's guarantee. The warranty period that is included in the prices is the one mentioned in the descriptive information of the product on the site. It takes effect on the date of receipt of the package, the date shown on the purchase invoice being proof of purchase. It covers the repair of the appliance (parts and labour) over a period of 2 years after the product is received by the consumer. As this is a manufacturer's guarantee, the work is generally carried out at the manufacturer's technical stations. Our Technical Department will inform you of the methods used to carry out the intervention. The customer can contact him at the contact details specified in Article 11.

The implementation of this contractual warranty requires normal use of the equipment and proper maintenance in accordance with the manufacturer's instructions accompanying the product. The implementation of this commercial guarantee is also subject to the absence of intervention by a third party not approved by the manufacturer. In the event of a breakdown or lack of conformity of the good, considered irreparable by the technicians delegated by the manufacturer, and as far as possible, a standard exchange for an equivalent product will be proposed. If necessary, a refund will be implemented.

They do not cover abnormal or improper use of the products, breakdowns related to accessories, defects or consequences due to improper use, for the purpose for which the product is intended. In order to know the steps to follow concerning the after-sales service for any problem or breakdown on a product, the customer can contact the Technical Service at the coordinates specified in article 11. In this case, the shipping and return costs will be at his expense. To be able to benefit from the product warranty, it is essential to keep the purchase invoice for the product.

It is necessary to obtain a return agreement before returning any product.

To obtain this return agreement, the customer must send an email to:

In case the customer does not respect this procedure, will not be able to proceed to the above mentioned refund or exchange.

12: Intellectual property

All the elements of the site are reserved under copyright as well as under intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Act unless prior authorization from Any total or partial reproduction of the site is strictly forbidden.

13: Responsibility cannot be responsible for any loss of data, files. The buyer is responsible for making all necessary backups. The total or partial impossibility to use the products, in particular due to an incompatibility of the material, cannot engage the responsibility of and give rise to a compensation or refund.the products present in the databases were entered according to the information communicated by the suppliers. is responsible for the contents of the works and can be held responsible towards the buyer.

14: Personal data undertakes not to disclose to third parties the information that the customer communicates to it. These are confidential. They will only be used by its internal services for the processing of the order and to reinforce and personalise the communication and the cultural and product offer reserved for the customer of, in particular through the newsletters to which the customer will be subscribed as well as within the framework of the personalisation of the site according to his or her centres of interest. In accordance with the law of 6 January 1978, the user has the right to access and rectify data concerning him/her.

15: Applicable law

This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, the French courts shall have sole jurisdiction.